Accessibility Statement by the Robert Koch Institute and the Federal Ministry of Health

Report barriers: Feedback contacts

If you would like to inform us about existing barriers or request information on the implementation of accessibility, you are welcome to contact us by or via our contact form. The contact form is only available in German.


In case no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can approach the arbitration service in accordance with § 16 BGG. The BGG arbitration service is responsible for supporting out-of-court dispute resolution in the event of conflicts on the topic of accessibility between people with disabilities and federal public entities. The arbitration service is free of charge. No legal counsel needs to be involved. For more information on the arbitration service and how to submit an application, please visit the website of the arbitration service.

You can reach the arbitration service at the following address:

BGG Arbitration Service
Beauftragter der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstrasse 53
10117 Berlin
Telephone: +49 30 18 527-2805
Fax: +49 30 18 527-2901